Privacy Policy

FairPay Platform Privacy Notice

  1. Overview

    1. Mobi Pay Management Solutions (Pty) Ltd (“Mobi Pay Management Solutions ”/we/our/us), a company registered in South Africa and in accordance with laws of South Africa with registration number: 2019/138009/ 07, its affiliates and subsidiaries respect your right to privacy.
    2. By contracting with Mobi Pay Management Solutions (Pty) Ltd or any of its affiliates or subsidiaries under the FairPay Platform you accept the FairPay Platform Terms and conditions and the terms of this privacy notice.
    3. As a customer and user of the FairPay Platform you will provide personal information. This information notice sets out how your personal information as a customer and user of the FairPay Platform will be collected, processed and treated in accordance with the Protection of Personal Information Act, 2013 and other applicable legislation.
  2. Collection of your personal information
    1. The personal information and other information that you provide as a customer and user of the FairPay Platform includes your name, surname, identity number or passport number, mobile number, email address, physical address, transport card information, payment card information, payment methods to pay for goods and services on the FairPay Platform.
    2. The personal information and other information we collect and process about you as a customer and user of the FairPay Platform includes:
      1. your name, surname, identity number or passport number, mobile number, email address, physical address, transport card information, payment card information, payment methods to pay for goods and services, transaction history and status of transactions of your transport card and in the FairPay Platform.
    3. We may also use the information we collect about you as a customer and user of the FairPay Platform to improve our services, customer support and your customer and user experience on the FairPay Platform, in order to do so we may collect information on usage trends, your customer and user experience.
    4. We may also use the information we collect about you as a customer and user of the FairPay Platform for Mobi Pay Management Solutions and its group of companies and affiliates to send you marketing and promotional information where you have opted in for this.
    5. We make use of third party service providers to provide services to you on the FairPay Platform (including payment gateway intermediaries).
    6. We may share your personal information with our subsidiaries and affiliate companies of Mobi Pay Management Solutions, as well as with companies that provide services on behalf of Mobi Pay Management Solutions and its affiliates.
    7. We are required by law to ensure that we have appropriate measures in place to know our customer. As a customer of the FairPay Platform we will be required to verify some of your personal information such as your name, surname, identity number or passport number. We use a third party service provider to verify this personal information, as such your personal information will be disclosed to the third party provider to perform the verification of this personal information.
    8. We are also required by law to share your personal information with law enforcement authorities where we are required under the law to do so.
    9. We may use analytics services or third party analytics services through a service provider in order to evaluate and improve services available to you on the FairPay Platform. The information collected may be used directly by us and/or by our service providers in order to perform the analytics services.
    10. As part of the automatic fare collection process your personal information provided by you in respect of your transport card on the FairPay Platform will be disclosed to the public transport operator, its governing body and affiliates, the South African National Roads Agency and its affiliates.
  3. Minors
    1. If you are a minor (below the age of 18 years old), please ask your parent or guardian to review this privacy notice. The parent or guardian of a minor is required to accept the terms and conditions of the FairPay Platform and this privacy notice.
    2. In the event that any personal information of a minor is shared with us please contact us (please see the contact us section for details) to inform us of this.
  4. Storage and transfer of your personal information
    1. Your personal information will be stored within South Africa and may be transferred and stored outside of South Africa. Where your personal information is transferred and stored outside of South Africa, such country will have similar data protection laws as South Africa in order to ensure the protection of your personal information.
  5. Your rights
    1. It is important to understand your rights in respect of your personal information. You can contact us (please see the contact us section for details) and request that we update and correct any inaccuracies about your personal information.
    2. You can also request us to delete your personal information or limit the manner in which your personal information is processed in relation to your use of the FairPay Platform.
    3. We are obligated to retain your personal information where required by law and may not in some instances be able to delete your information.
    4. You can also contact us to withdraw your marketing consent at any time.
    5. Your personal information will be retained for the duration we provide the FairPay Platform services to you and for such other period we are required in law or in terms of any other required governance processes.
  6. Contact us
    1. You may contact us regarding your personal information in respect of the FairPay Platform and its services. Our contact information is as follows:
      Address: 15th Floor, Illovo Point
      68 Melville Road
      Illovo, Johannesburg
      South Africa
      Email: popi@fairpay.co.za
  7. Information Regulator
    1. You may also contact the Information Regulator in South Africa to lodge a complaint regarding the processing of your personal information. The contact details for the Information Regulator is as follows:
      Telephone Number:  010 023 5200
      Email:  POPIAComplaints@inforegulator.org.za
  8. Cookies and other technologies
    1. We use cookies and technologies on our website and the FairPay Platform to give you the most relevant experience, which may include content and other functionality in providing services to you as well as advertising.
    2. There a different type of cookies, a cookie is generally a tiny data file that resides on your device and allows us to recognise you across different websites and services.
    3. By clicking “Accept All”, you consent to the use of all the cookies. However, you may visit “Cookie Settings” to provide a controlled consent.
    4. Your experience of our website/services on the FairPay Platform may be affected if you do not accept cookies, and further information will be provided to you at the time we ask you for this specific consent.
  9. Updates to this privacy notice
    1. This privacy notice will be updated when required from time to time. We will provide you with the updated notice via the FairPay Platform or by email.