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This is a prepaid account-based ticketing system by which fares are paid, issued by or on behalf of Public Transport Operators (SANTACO) for the payment of a fare.
For the Mobility account, all consumers have the option to register their details on the Sanral app or remain anonymous
If full registration, Mandatory Information
If anonymous,
A consumer can convert from an anonymous account to a registered account, via directly registering on the SANRAL App.
Get your FairPay card at any FairPay agent at a Taxi rank or participating retailers.
You can top up the transport card from the FairPay wallet, any FairPay Agent at your local taxi rank or any of the participating retailers.
Consumers are also encouraged to utilise automated payment services by registering appropriate bank account or payment card details.
The minimum Top up balance for the transport card is R20.
Visit a FairPay agent at a local taxi rank.
Automatic top-ups are not available.
All FairPay transport cards are only available on a prepaid basis.
Balances of anonymous accounts shall be monitored and accounts with balances exceeding R3000 shall be flagged and investigated.
There are no limits on the full registered account.
The maximum number of cards is 3 FairPay Cards on the wallet.
There is no maximum number of physical cards that can be kept by a consumer.
No withdrawals will be allowed for any account.
There is no limit on the transport card.
A refund is only possible if a consumer closes his transport card. A refund needs to be processed with SANRAL and will be given after 30 days if a user closes an account and submits an ID/Passport. The balance available in the account will be transferred via EFT or paid in cash, at any SANRAL Point of presence once the request was validated and all transactions were allocated to the account.
The balance available in the account will be transferred via EFT or paid in cash, at any SANRAL Point of presence once the request was validated and all transactions were allocated to the account.
Through a FairPay agent
Proceed to a FairPay agent and provide them with your FairPay transport card, and the agent will show you your balance.
On your FairPay Wallet
You can scroll on the homepage across each of your transport cards, and each card will reflect the available balance.
On Someone Else’s FairPay Wallet (Check Someone Else’s Fairpay Transport card balance)
A commuter will need to obtain a new card from a card issuer.
If the consumer is registered with SANRAL, they will be able to report it and have the balance of their funds in the mobility account, transferred to the new card.
Contact support on 087 152 5392.
Go to their nearest agent to get a new card.
Mobility Account
Need to log into the SANRAL app.
Wallet
Yes, you can amend the details of your digital FairPay Transport card (this does not automatically change your details in the SANRAL app).
Alternatively you can Contact support on 087 152 5392 for assistance.
Status | Account Units | Meaning |
Active | Active | Accounts in Good Standing |
Suspended | Inactive | Accounts with a balance of below 0 |
Suspended – Lost/Stolen | Inactive | Travel Card reported at the Operator as lost or stolen |
Dormant | Inactive | Should an account with Active account units not have transactions performed on it for 6 months the Account will be marked as Dormant |
Pre-Closed | Pre-closed | The account will remain Pre-Closed until all account units have been successfully closed and there are no outstanding refunds |
Closed | Closed | all preconditions have been met for the closure of an account |
Contact support on 087 152 5392.
SANRAL is allowed to suspend any account if fraud is reported.
Contact support on 087 152 5392.
SANRAL can re-activate an Account from a manually suspended state, this will return the account to an ‘Active’ state.
An account is considered dormant if it has not activity in 12 months. Should a consumer start using the account after 12 months, the account shall automatically revert to active status.
If a transport card has been closed, for a consumer registered in the SANRAL App, Sanral will contact the consumer and provide a refund, if the transport card is not registered, then SANRAL will hold the funds in a suspense account.
The PIN number on the back of the Transport Card is linked to the 16-digit PAN number on the front of the card, which the consumer will use to log into the SANRAL Mobility Account to view their transaction details or to top-up their card.
The FairPay App is available on the Android, Google play store, IOS store and Huawei App stores.
For the FairPay App, there are two options for registration:
Name and Phone number cannot be edited.
A consumer can edit the following:
Log into the Fairpay App:
Log into the FairPay App:
On the app, you can add a transport card following this process:
Get your FairPay card at any FairPay agent at a Taxi rank or participating retailers.
The FairPay wallet can be topped via an agent at Taxi rank, or via Debit or credit card.
Via Agent
Via Bank Card
At this stage, P2P payments are not available. But they will be available in future app updates.
The Cash out functionality is not available, but the Wallet will support Cash in and Cash Out in the future.
You can top up your Transport Card from your Wallet:
Daily transaction limit R 3 000.
Monthly transaction limit R25 000.
Maximum 3 cards.
Swipe left between cards to select the appropriate card.
The Balance is always visible at the top of the home screen
You can scroll on the home page across the various transport cards and each one will reflect the available balance on the card.
On the wallet, checking someone else balance
Select the card with a tick icon above the transport card .
Enter the 16-digit card number from the front of your transport card, and click on the check balance button.
Contact support on 087 152 5392.
Contact support on 087 152 5392.
Option 1: Home Screen View
Option 2 : Transport Card View
Update card preference
Buy Value Added Services:
Store my transport card details.
Top up my transport card.
Buying Airtime, Data for yourself
Buying Airtime for someone else
Buying Electricity
You can view up to 3 months transactions :
Send type of transaction history to email: